Terms and Conditions

Conditions Of Use:

Ruffle No Feathers website is the property of Ruffle No Feathers Limited. Registered Office: Ground Floor, 17 St Christophers Way, Pride Park Derby, DE24 8JY and is registered in United Kingdom. Company Number 08247173. By placing an order, it is on the understanding that you accept the terms and conditions of Ruffle No Feathers Ltd. The following terms and conditions apply to all transactions on the Ruffle No Feathers website. Please make sure that you read them carefully before placing an order.

Your Responsibility and Registration Obligations:

In order to use this website, you must or may be asked to register on our site and agree to provide truthful information when requested. You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorised or unauthorised by you. You agree to immediately notify us of any unauthorised use of your registration, user account or password.

Order Payment:

Currently we accept Credit Card & Debit Card or you can make payment through PayPal.  Payment will be debited from your account upon placement of your order. All credit and debit card holders are subject to authorisation by the card holder. If the card holder does not provide authorisation, Ruffle No Feathers will be unable to dispatch your order.

Pricing and Availability:

We reserve the right to change our advertised prices at any time. All prices are in pounds Sterling. All orders placed are subject to availability. If we are unable to fulfil your order, we will inform you via email and refund your payment.

Processing of Orders:

Ruffle No Feathers aim to dispatch stock within 2 days of receipt of your order. In most cases orders will be dispatched the same day. Please allow 7 working days for delivery. If any items are out of stock, you will be informed via email and they will be dispatched to you as soon as possible.

Order Confirmation:

Upon receipt of your order, we will send you an email confirmation. All orders are accepted subject to our terms and conditions. We reserve the right to decline any order. Please note that it is the responsibility of the customer to provide the correct delivery address.

Pricing Policy:

We have taken great care in the preparation of the content of the website, in particular to ensure the details, descriptions and prices quoted are correct at the time of publishing. All prices are displayed including VAT and are exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered plus VAT at the current rate and delivery charges as set out in the delivery options section at this website.

Price Matching:

Ruffle No Feathers does not price match with other retailers. We do, however, consistently work towards maintaining competitive prices on everything we carry.

Accuracy of Content:

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend or your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Ruffle No Feathers disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage, which may arise from the use of any information contained in any of the materials on this website, in any off-website or in any linked websites.

Ordering Errors:

We are able to correct errors on your order up to the point at which you click on ‘submit order’ on the final page of our ordering process.

Security Checks:

Subject to security checks your order may be delayed. We apologise in advance for any inconvenience this may cause.

Legally Binding Contract:

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Delivery:

Ruffle No Feathers dispatch orders using Royal Mail and Parcelforce Courier services. We obtain proof of postage for each parcel. Please see our ‘Delivery Information’ section for further information.

Liability:

Ruffle No Feathers will not accept liability for items delivered to an alternative address and signed for by a customer other than the cardholder. We would advise that orders be delivered to your home address whenever possible.

Inspection:

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Returns Procedure:

If you wish to return an item, please sign into your account and fill in the Returns Form to request an RMA number. Please quote this number when returning an item. Please note that we only accept returned items that are unopened, unsoiled and in a re-saleable condition. We would advise that items be returned using Royal Mail’s Recorded Delivery service. Please note that you are responsible for returning cost of returning goods unless the item is faulty. If an item has been damaged during transit, or you have received a faulty item, please inform us by emailing Rebecca@rufflenofeathers.co.uk within 3 days of the receipt of the order. Once you have returned the item to us, we will provide you with a replacement product or refund as well as refunding the cost of returning the damaged or faulty item to us. Please obtain a proof of posting receipt from your Post Office when you return the item. Distance Selling Regulations require that the consumer provides written notice of an order cancellation within 7 working days of the receipt of the order. Once Ruffle No Feathers have received written notification that you wish to cancel your order, the monies debited by Ruffle No Feathers from your credit or debit card will be refunded to your card within 30 days.

Copyright:

All designs, images and text contained in the Ruffle No Feathers website are the property of Ruffle No Feathers.

Third Party Services:

Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.

Indemnification:

You agree to indemnify and hold us harmless, our subsidiaries, affiliates, related parties, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from any claim or demand, including reasonable legal fees, that may be made by any third party, that is due to or arising out of your conduct or connection with this web site or service, your violation of this Terms of Use or any other violation of the rights of another person or party.

Disclaimer of Warranties:

YOU UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEB SITE AND ANY SERVICES OR CONTENT PROVIDED (THE “SERVICE”) IS MADE AVAILABLE AND PROVIDED TO YOU AT YOUR OWN RISK. IT IS PROVIDED TO YOU “AS IS” AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, IMPLIED OR EXPRESS, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY, IMPLIED OR EXPRESS, THAT ANY PART OF THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, VIRUS-FREE, TIMELY, SECURE, ACCURATE, RELIABLE, OF ANY QUALITY, NOR THAT ANY CONTENT IS SAFE IN ANY MANNER FOR DOWNLOAD. YOU UNDERSTAND AND AGREE THAT NEITHER US NOR ANY PARTICIPANT IN THE SERVICE PROVIDES PROFESSIONAL ADVICE OF ANY KIND AND THAT USE OF SUCH ADVICE OR ANY OTHER INFORMATION IS SOLELY AT YOUR OWN RISK AND WITHOUT OUR LIABILITY OF ANY KIND. Some jurisdictions may not allow disclaimers of implied warranties and the above disclaimer may not apply to you only as it relates to implied warranties.

Limitation of Liability:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR ARISING OUT OF (I) THE USE OF OR THE INABILITY TO USE THE SERVICE, (II) THE COST TO OBTAIN SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTION ENTERED INTO ON THROUGH THE SERVICE, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA TRANSMISSIONS, (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. In some jurisdictions, it is not permitted to limit liability and therefore such limitations may not apply to you.

Reservation of Rights:

We reserve all of our rights, including but not limited to any and all copyrights, trademarks, patents, trade secrets, and any other proprietary right that we may have in our web site, its content, and the goods and services that may be provided. The use of our rights and property requires our prior written consent. We are not providing you with any implied or express licenses or rights by making services available to you and you will have no rights to make any commercial uses of our web site or service without our prior written consent.

This Cruelty Free Shop is now closed. Thank you for your business over the years!